Frequently Asked Questions
What is the best way to contact you?
You can contact us by submitting the form below or sending an email to firstname.lastname@example.org.
I'm not able to login.
If you're experiencing problems trying to log in to the website, the most common error is that you have not yet activated your account. Please be sure to follow the link in the account confirmation email once your account is created. You can always choose to create a new password if you feel this is causing the error.
What is SpicyBox?
SpicyBox is a monthly subscription date night box with date night ideas, relationship and intimacy tips to help couples reignite their passion and get connected.
Can I purchase a subscription as a gift?
Yes, you can! Gift subscriptions do not auto-renew so the person you gift this to can choose to continue or simply enjoy the first box.
When Will I Be Billed?
You will be billed immediately at checkout when you sign up. Thereafter, your recurring charges will fall on the 1st of the month.
Note: The cut-off date to receive a certain Month’s Box is the 15th of the month.
For example – if you sign up on, or before, October 15th, you will be charged IMMEDIATELY – and you will receive the October Box for your first shipment.
If you sign up after October 15th (and before November 15th), you will be charged IMMEDIATELY – and you will receive the November Box for your first shipment.
Whether you’re subscribed to a Monthly or Prepaid Subscription plan, your recurring charges will then fall on the 1st of the month.
When Will I Receive My Box?
How Can I Track My Package?
What Do I Do If My Tracking Information Is Not Updating?
Do You Ship Internationally?
What If I Want To Change My Address?
What Is Your Shipping Cost? Do You Offer Free Shipping?
What If I Receive Damaged or Missing Product of Sample?
What Comes Inside My SpicyBox?
What If I Don't Like The Content I Receive?
I Have Allergies to Certain Products and Ingredients. What Do I Do?
Because we take allergies seriously and we don’t want to over-promise and under-deliver.
I Am in The Military and Have A PO Address, Can I Join?
How Do I Cancel My Subscription?
How Do I Earn Reward Points?
We offer several options to earn reward points. Be sure your rewards account is active.
- Create a Store Account - Get 100 Spicy Points as a welcome bonus.
- Make a Purchase - Get 5 Spicy Points for every $1 you spend (excluding any shipping fees & taxes).
- Refer a Friend - Get 1,000 Spicy Points when your friends buy from your referral link.
- Share your box on Instagram - Use #SpicyBox when posting & get 500 Spicy Points.