FAQS

Frequently Asked Questions

What is the best way to contact you?

You can contact us by submitting the form below or sending an email to info@spicybox.com.

I'm not able to login.

If you're experiencing problems trying to log in to the website, the most common error is that you have not yet activated your account. Please be sure to follow the link in the account confirmation email once your account is created. You can always choose to create a new password if you feel this is causing the error.

What is SpicyBox?

SpicyBox is a monthly subscription date night box with date night ideas, relationship and intimacy tips to help couples reignite their passion and get connected.

Can I purchase a subscription as a gift?

Yes, you can! Gift subscriptions do not auto-renew so the person you gift this to can choose to continue or simply enjoy the first box.

When Will I Be Billed?

You will be billed immediately at checkout when you sign up. Thereafter, your recurring charges will fall on the 1st of the month.

Note: The cut-off date to receive a certain Month’s Box is the 15th of the month.

For example – if you sign up on, or before, October 15th, you will be charged IMMEDIATELY – and you will receive the October Box for your first shipment.
If you sign up after October 15th (and before November 15th), you will be charged IMMEDIATELY – and you will receive the November Box for your first shipment.

Whether you’re subscribed to a Monthly or Prepaid Subscription plan, your recurring charges will then fall on the 1st of the month.

When Will I Receive My Box?

Order before the 15th, to get the current month’s box as your first shipment. Orders ship between the 20th -30th. Depending on your location shipping generally takes between 5-10 business days.

How Can I Track My Package?

When your box ships, the email associated with your account will receive a tracking notification.

What Do I Do If My Tracking Information Is Not Updating?

If your tracking information has not updated, it is likely because your package is in transit and DHL or USPS has yet to update the tracking information by scanning the package. Please allow for 1-2 business days for your tracking information to update. If, after this time, tracking information doesn’t update, then we advise that you call the courier and see if they can offer an explanation.

Do You Ship Internationally?

SpicyBox is currently available for USA addresses only. International shipments coming soon!

What If I Want To Change My Address?

You can log into your account online to change your shipping address. In addition, you can also update your billing address and credit card information from your account.

What Is Your Shipping Cost? Do You Offer Free Shipping?

Shipping is free across the USA!!! There is a $5 fee for shipping to Canada.

What If I Receive Damaged or Missing Product of Sample?

If your sample is damaged or missing, please write to us at info@spicybox.com. We will take care of you!

What Comes Inside My SpicyBox?

You will receive SpicyBox lingerie, passion tips for him and her. As well as instructions for your Date Night and all the items needed to have a passionate, unforgettable night!

What If I Don't Like The Content I Receive?

We hope you will love your SpicyBox. But if for some reason you are not satisfied with your items, contact info@spicybox.com for your return instructions (If Eligible).

I Have Allergies to Certain Products and Ingredients. What Do I Do?

Unfortunately, we are not able to guarantee that your box won’t contain any specific products or ingredients. Please check all ingredients to ensure not allergic reactions.

Because we take allergies seriously and we don’t want to over-promise and under-deliver.

I Am in The Military and Have A PO Address, Can I Join?

Yes! Please send an email to info@spicybox.com with your APO shipping details, and we will help facilitate this.

How Do I Cancel My Subscription?

You can cancel your subscription within your account at any time.

How Do I Earn Reward Points?

We offer several options to earn reward points. Be sure your rewards account is active.

- Create a Store Account - Get 100 Spicy Points as a welcome bonus.

- Make a Purchase - Get 5 Spicy Points for every $1 you spend (excluding any shipping fees & taxes).

- Refer a Friend - Get 1,000 Spicy Points when your friends buy from your referral link.

- Share your box on Instagram - Use #SpicyBox when posting & get 500 Spicy Points.

Ask a Question

Still have a question? Contact us and we will answer as soon as possible!